/* =========================================================
   GRIEVANCE REDRESSAL
   Amit Basak — Legal / Client Support Pages
========================================================= */

/* =========================================================
   HERO
========================================================= */

.grievance-hero {
  position: relative;

  min-height: 470px;

  display: flex;

  align-items: center;

  overflow: hidden;

  background:
    radial-gradient(circle at 12% 25%, rgba(11, 92, 255, 0.1), transparent 32%),
    radial-gradient(
      circle at 88% 70%,
      rgba(126, 87, 255, 0.08),
      transparent 34%
    ),
    #f8faff;
}

.grievance-grid {
  position: absolute;

  inset: 0;

  opacity: 0.38;

  pointer-events: none;

  background-image:
    linear-gradient(rgba(20, 40, 80, 0.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(20, 40, 80, 0.035) 1px, transparent 1px);

  background-size: 52px 52px;

  mask-image: linear-gradient(to bottom, black, transparent 90%);

  -webkit-mask-image: linear-gradient(to bottom, black, transparent 90%);
}

.grievance-glow {
  position: absolute;

  border-radius: 50%;

  filter: blur(70px);

  pointer-events: none;
}

.grievance-glow-one {
  width: 240px;

  height: 240px;

  top: 70px;

  right: 8%;

  background: rgba(11, 92, 255, 0.06);
}

.grievance-glow-two {
  width: 180px;

  height: 180px;

  bottom: -40px;

  left: 12%;

  background: rgba(188, 104, 255, 0.05);
}

.grievance-hero .container {
  position: relative;

  z-index: 2;
}

.grievance-hero-content {
  max-width: 900px;

  padding: 90px 0;

  padding-top: 120px;
}

.grievance-eyebrow {
  display: inline-flex;

  align-items: center;

  gap: 9px;

  margin-bottom: 24px;

  padding: 8px 13px;

  border: 1px solid rgba(11, 92, 255, 0.12);

  border-radius: 999px;

  background: rgba(255, 255, 255, 0.68);

  color: #61708a;

  font-size: 12px;

  font-weight: 700;

  letter-spacing: 0.04em;

  text-transform: uppercase;

  backdrop-filter: blur(12px);

  -webkit-backdrop-filter: blur(12px);
}

.grievance-eyebrow-dot {
  width: 7px;

  height: 7px;

  border-radius: 50%;

  background: #0b5cff;

  box-shadow: 0 0 0 4px rgba(11, 92, 255, 0.08);
}

.grievance-hero-content h1 {
  margin: 0;

  color: #101828;

  font-size: clamp(4rem, 8vw, 6.5rem);

  font-weight: 800;

  line-height: 0.92;

  letter-spacing: -0.075em;
}

.grievance-hero-content h1 span {
  display: block;

  background: linear-gradient(100deg, #0b5cff 0%, #426cff 48%, #7657ff 100%);

  -webkit-background-clip: text;

  background-clip: text;

  color: transparent;
}

.grievance-hero-content p {
  max-width: 690px;

  margin: 32px 0 0;

  color: #69778d;

  font-size: 18px;

  font-weight: 500;

  line-height: 1.8;
}

/* =========================================================
   CONTENT SECTION
========================================================= */

.grievance-content-section {
  position: relative;

  padding: 100px 0 130px;

  background: #ffffff;
}

/* =========================================================
   SIDEBAR
========================================================= */

.grievance-sidebar {
  position: sticky;

  top: 100px;

  padding: 20px;

  border: 1px solid rgba(16, 24, 40, 0.07);

  border-radius: 18px;

  background: rgba(255, 255, 255, 0.76);

  box-shadow: 0 15px 40px rgba(16, 24, 40, 0.045);

  backdrop-filter: blur(16px);

  -webkit-backdrop-filter: blur(16px);
}

.grievance-sidebar-title {
  margin-bottom: 12px;

  padding: 0 10px;

  color: #a0aabc;

  font-size: 11px;

  font-weight: 800;

  letter-spacing: 0.09em;

  text-transform: uppercase;
}

.grievance-navigation {
  display: flex;

  flex-direction: column;

  gap: 3px;
}

.grievance-navigation a {
  display: flex;

  align-items: center;

  gap: 11px;

  padding: 10px;

  border-radius: 9px;

  color: #68768b;

  font-size: 12px;

  font-weight: 600;

  line-height: 1.3;

  text-decoration: none;

  transition:
    color 160ms ease,
    background 160ms ease,
    transform 160ms ease;
}

.grievance-navigation a span {
  min-width: 20px;

  color: #a7b0bf;

  font-size: 10px;

  font-weight: 800;

  letter-spacing: 0.02em;
}

.grievance-navigation a:hover {
  color: #0b5cff;

  background: rgba(11, 92, 255, 0.055);

  transform: translateX(2px);
}

.grievance-navigation a:hover span {
  color: #0b5cff;
}

/* =========================================================
   DOCUMENT
========================================================= */

.grievance-document {
  max-width: 850px;
}

/* =========================================================
   INTRODUCTION
========================================================= */

.grievance-introduction {
  display: flex;

  align-items: flex-start;

  gap: 18px;

  margin-bottom: 75px;

  padding: 23px;

  border: 1px solid rgba(11, 92, 255, 0.1);

  border-radius: 18px;

  background: linear-gradient(
    135deg,
    rgba(11, 92, 255, 0.045),
    rgba(111, 91, 255, 0.025)
  );
}

.grievance-introduction-icon {
  flex: 0 0 48px;

  width: 48px;

  height: 48px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 13px;

  background: rgba(11, 92, 255, 0.09);

  color: #0b5cff;

  font-size: 20px;
}

.grievance-label {
  display: block;

  margin-bottom: 7px;

  color: #0b5cff;

  font-size: 11px;

  font-weight: 800;

  letter-spacing: 0.08em;

  text-transform: uppercase;
}

.grievance-introduction p {
  margin: 0;

  color: #65738a;

  font-size: 14px;

  line-height: 1.8;
}

.grievance-introduction strong {
  color: #344054;

  font-weight: 700;
}

/* =========================================================
   SECTIONS
========================================================= */

.grievance-section {
  position: relative;

  display: grid;

  grid-template-columns: 48px minmax(0, 1fr);

  gap: 24px;

  padding-bottom: 68px;

  margin-bottom: 68px;

  border-bottom: 1px solid #edf0f5;

  scroll-margin-top: 100px;
}

.grievance-section-number {
  width: 42px;

  height: 42px;

  display: flex;

  align-items: center;

  justify-content: center;

  border: 1px solid rgba(11, 92, 255, 0.11);

  border-radius: 12px;

  background: #f5f8ff;

  color: #0b5cff;

  font-size: 11px;

  font-weight: 800;
}

.grievance-section-heading {
  margin-bottom: 22px;
}

.grievance-section-heading .grievance-label {
  margin-bottom: 10px;
}

.grievance-section-content h2 {
  margin: 0;

  color: #172033;

  font-size: 27px;

  font-weight: 750;

  line-height: 1.2;

  letter-spacing: -0.035em;
}

.grievance-section-content p {
  margin: 0 0 17px;

  color: #66758a;

  font-size: 14px;

  font-weight: 450;

  line-height: 1.95;
}

.grievance-section-content p:last-child {
  margin-bottom: 0;
}

.grievance-section-content strong {
  color: #344054;

  font-weight: 700;
}

/* =========================================================
   PROCESS CARD
========================================================= */

.grievance-process-card {
  display: flex;

  align-items: flex-start;

  gap: 15px;

  margin-top: 25px;

  padding: 20px;

  border: 1px solid rgba(11, 92, 255, 0.1);

  border-radius: 15px;

  background: linear-gradient(135deg, #f8fbff, #fbfaff);
}

.grievance-process-icon {
  flex: 0 0 40px;

  width: 40px;

  height: 40px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 11px;

  background: rgba(11, 92, 255, 0.08);

  color: #0b5cff;

  font-size: 17px;
}

.grievance-process-card span {
  display: block;

  margin-bottom: 5px;

  color: #0b5cff;

  font-size: 10px;

  font-weight: 800;

  letter-spacing: 0.08em;

  text-transform: uppercase;
}

.grievance-process-card strong {
  display: block;

  margin-bottom: 6px;

  color: #344054;

  font-size: 13px;

  line-height: 1.5;
}

.grievance-process-card p {
  margin: 0;

  font-size: 12.5px;

  line-height: 1.75;
}

/* =========================================================
   CONTACT CARDS
========================================================= */

.grievance-contact-grid {
  display: grid;

  grid-template-columns: repeat(2, minmax(0, 1fr));

  gap: 10px;

  margin-top: 25px;
}

.grievance-contact-card {
  position: relative;

  display: flex;

  align-items: flex-start;

  gap: 13px;

  min-width: 0;

  padding: 17px;

  border: 1px solid #edf0f5;

  border-radius: 14px;

  background: #fbfcfe;

  color: inherit;

  text-decoration: none;

  transition:
    border-color 160ms ease,
    background 160ms ease,
    transform 160ms ease;
}

.grievance-contact-card:hover {
  border-color: rgba(11, 92, 255, 0.13);

  background: #f9fbff;

  transform: translateY(-2px);
}

.grievance-contact-icon {
  flex: 0 0 34px;

  width: 34px;

  height: 34px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 10px;

  background: rgba(11, 92, 255, 0.07);

  color: #0b5cff;

  font-size: 14px;
}

.grievance-contact-card span {
  display: block;

  margin-bottom: 4px;

  color: #0b5cff;

  font-size: 10px;

  font-weight: 800;

  letter-spacing: 0.08em;

  text-transform: uppercase;
}

.grievance-contact-card strong {
  display: block;

  max-width: 100%;

  overflow-wrap: anywhere;

  color: #344054;

  font-size: 12px;

  line-height: 1.5;
}

.grievance-contact-card small {
  display: block;

  margin-top: 4px;

  color: #8793a4;

  font-size: 10.5px;

  line-height: 1.5;
}

.grievance-contact-arrow {
  position: absolute;

  top: 15px;

  right: 15px;

  color: #aab3c0;

  font-size: 12px;

  transition:
    color 160ms ease,
    transform 160ms ease;
}

.grievance-contact-card:hover .grievance-contact-arrow {
  color: #0b5cff;

  transform: translate(2px, -2px);
}

/* =========================================================
   RESOLUTION STEPS
========================================================= */

.grievance-steps {
  display: flex;

  flex-direction: column;

  gap: 10px;

  margin-top: 27px;
}

.grievance-step {
  display: flex;

  align-items: flex-start;

  gap: 14px;

  padding: 16px;

  border: 1px solid #edf0f5;

  border-radius: 13px;

  background: #fbfcfe;
}

.grievance-step-number {
  flex: 0 0 30px;

  width: 30px;

  height: 30px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 9px;

  background: rgba(11, 92, 255, 0.07);

  color: #0b5cff;

  font-size: 10px;

  font-weight: 800;
}

.grievance-step strong {
  display: block;

  margin-bottom: 4px;

  color: #344054;

  font-size: 12.5px;
}

.grievance-step p {
  margin: 0;

  color: #758298;

  font-size: 12.5px;

  line-height: 1.75;
}

/* =========================================================
   ESCALATION CARD
========================================================= */

.grievance-escalation-card {
  position: relative;

  display: flex;

  align-items: flex-start;

  gap: 15px;

  margin-top: 25px;

  padding: 20px;

  border: 1px solid rgba(11, 92, 255, 0.1);

  border-radius: 15px;

  background: linear-gradient(135deg, #f8fbff, #fbfaff);

  text-decoration: none;

  transition:
    border-color 160ms ease,
    background 160ms ease,
    transform 160ms ease;
}

.grievance-escalation-card:hover {
  border-color: rgba(11, 92, 255, 0.18);

  background: #f8fbff;

  transform: translateY(-2px);
}

.grievance-escalation-icon {
  flex: 0 0 40px;

  width: 40px;

  height: 40px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 11px;

  background: rgba(11, 92, 255, 0.08);

  color: #0b5cff;

  font-size: 17px;
}

.grievance-escalation-card span {
  display: block;

  margin-bottom: 5px;

  color: #0b5cff;

  font-size: 10px;

  font-weight: 800;

  letter-spacing: 0.08em;

  text-transform: uppercase;
}

.grievance-escalation-card strong {
  display: block;

  color: #344054;

  font-size: 13px;

  line-height: 1.5;
}

.grievance-escalation-card p {
  margin: 5px 0 0;

  color: #778498;

  font-size: 12px;
}

.grievance-escalation-arrow {
  position: absolute;

  top: 18px;

  right: 18px;

  color: #aab3c0;

  font-size: 13px;

  transition:
    color 160ms ease,
    transform 160ms ease;
}

.grievance-escalation-card:hover .grievance-escalation-arrow {
  color: #0b5cff;

  transform: translate(2px, -2px);
}

/* =========================================================
   IMPORTANT NOTICE
========================================================= */

.grievance-important-notice {
  display: flex;

  align-items: flex-start;

  gap: 15px;

  margin-bottom: 22px;

  padding: 19px;

  border: 1px solid rgba(11, 92, 255, 0.12);

  border-radius: 14px;

  background: rgba(11, 92, 255, 0.045);
}

.grievance-important-icon {
  flex: 0 0 36px;

  width: 36px;

  height: 36px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 10px;

  background: rgba(11, 92, 255, 0.09);

  color: #0b5cff;

  font-size: 15px;
}

.grievance-important-notice strong {
  display: block;

  margin-bottom: 5px;

  color: #344054;

  font-size: 13px;
}

.grievance-important-notice p {
  margin: 0;

  font-size: 13px;

  line-height: 1.75;
}

/* =========================================================
   PLATFORM CARDS
========================================================= */

.grievance-platform-card {
  position: relative;

  display: flex;

  align-items: center;

  gap: 16px;

  margin-top: 25px;

  padding: 21px;

  border: 1px solid rgba(11, 92, 255, 0.11);

  border-radius: 16px;

  background: linear-gradient(135deg, #f8fbff, #fbfaff);

  color: inherit;

  text-decoration: none;

  transition:
    border-color 160ms ease,
    background 160ms ease,
    transform 160ms ease,
    box-shadow 160ms ease;
}

.grievance-platform-card:hover {
  border-color: rgba(11, 92, 255, 0.2);

  background: #f8fbff;

  transform: translateY(-2px);

  box-shadow: 0 12px 30px rgba(16, 24, 40, 0.05);
}

.grievance-platform-logo {
  flex: 0 0 46px;

  width: 46px;

  height: 46px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 13px;

  background: rgba(11, 92, 255, 0.08);

  color: #0b5cff;

  font-size: 19px;
}

.grievance-platform-content {
  min-width: 0;

  flex: 1;
}

.grievance-platform-content span {
  display: block;

  margin-bottom: 5px;

  color: #0b5cff;

  font-size: 10px;

  font-weight: 800;

  letter-spacing: 0.07em;

  text-transform: uppercase;
}

.grievance-platform-content strong {
  display: block;

  color: #344054;

  font-size: 14px;

  line-height: 1.5;
}

.grievance-platform-content p {
  margin: 4px 0 0;

  color: #778498;

  font-size: 12px;

  line-height: 1.7;
}

.grievance-platform-action {
  display: flex;

  align-items: center;

  gap: 7px;

  flex-shrink: 0;

  color: #0b5cff;

  font-size: 11px;

  font-weight: 700;
}

.grievance-platform-action i {
  font-size: 12px;

  transition: transform 160ms ease;
}

.grievance-platform-card:hover .grievance-platform-action i {
  transform: translate(2px, -2px);
}

/* =========================================================
   ODR
========================================================= */

.grievance-odr-card {
  margin-top: 25px;
}

/* =========================================================
   LAST SECTION
========================================================= */

.grievance-last-section {
  margin-bottom: 0;

  border-bottom: none;
}

/* =========================================================
   FINAL NOTICE
========================================================= */

.grievance-final-notice {
  display: flex;

  align-items: flex-start;

  gap: 18px;

  margin-top: 10px;

  padding: 27px;

  border-radius: 18px;

  background: linear-gradient(135deg, #102a68, #163b91);

  box-shadow: 0 18px 45px rgba(16, 42, 104, 0.14);
}

.grievance-final-icon {
  flex: 0 0 42px;

  width: 42px;

  height: 42px;

  display: flex;

  align-items: center;

  justify-content: center;

  border-radius: 12px;

  background: rgba(255, 255, 255, 0.11);

  color: #ffffff;

  font-size: 18px;
}

.grievance-final-notice h3 {
  margin: 0 0 8px;

  color: #ffffff;

  font-size: 17px;

  font-weight: 750;

  line-height: 1.4;
}

.grievance-final-notice p {
  margin: 0;

  color: rgba(255, 255, 255, 0.72);

  font-size: 13px;

  line-height: 1.8;
}

/* =========================================================
   RESPONSIVE — LARGE TABLET
========================================================= */

@media (max-width: 991.98px) {
  .grievance-hero {
    min-height: 430px;
  }

  .grievance-hero-content {
    padding: 80px 0;
  }

  .grievance-sidebar {
    position: relative;

    top: auto;

    margin-bottom: 10px;
  }

  .grievance-navigation {
    display: grid;

    grid-template-columns: repeat(2, minmax(0, 1fr));

    gap: 4px;
  }

  .grievance-content-section {
    padding-top: 80px;
  }
}

/* =========================================================
   RESPONSIVE — TABLET
========================================================= */

@media (max-width: 767.98px) {
  .grievance-hero {
    min-height: 390px;
  }

  .grievance-hero-content {
    padding: 70px 0;
  }

  .grievance-hero-content h1 {
    font-size: clamp(3.5rem, 14vw, 5.2rem);
  }

  .grievance-hero-content p {
    margin-top: 25px;

    font-size: 16px;
  }

  .grievance-content-section {
    padding: 70px 0 90px;
  }

  .grievance-introduction {
    margin-bottom: 55px;
  }

  .grievance-section {
    grid-template-columns: 40px minmax(0, 1fr);

    gap: 17px;

    padding-bottom: 55px;

    margin-bottom: 55px;
  }

  .grievance-section-number {
    width: 38px;

    height: 38px;
  }

  .grievance-section-content h2 {
    font-size: 24px;
  }

  .grievance-contact-grid {
    grid-template-columns: 1fr;
  }
}

/* =========================================================
   RESPONSIVE — MOBILE
========================================================= */

@media (max-width: 575.98px) {
  .grievance-hero {
    min-height: 360px;
  }

  .grievance-hero-content {
    padding: 60px 0;
  }

  .grievance-eyebrow {
    margin-bottom: 20px;

    font-size: 10px;
  }

  .grievance-hero-content h1 {
    font-size: clamp(3.1rem, 15vw, 4.3rem);

    letter-spacing: -0.065em;
  }

  .grievance-hero-content p {
    font-size: 15px;

    line-height: 1.7;
  }

  .grievance-content-section {
    padding: 55px 0 75px;
  }

  .grievance-sidebar {
    padding: 15px;

    border-radius: 15px;
  }

  .grievance-navigation {
    grid-template-columns: 1fr;
  }

  .grievance-navigation a {
    padding: 9px;
  }

  .grievance-introduction {
    flex-direction: column;

    padding: 18px;

    margin-bottom: 45px;
  }

  .grievance-section {
    grid-template-columns: 1fr;

    gap: 14px;

    padding-bottom: 45px;

    margin-bottom: 45px;
  }

  .grievance-section-number {
    width: 36px;

    height: 36px;
  }

  .grievance-section-content h2 {
    margin-bottom: 18px;

    font-size: 22px;
  }

  .grievance-section-content p {
    font-size: 13.5px;

    line-height: 1.85;
  }

  .grievance-process-card,
  .grievance-important-notice,
  .grievance-escalation-card,
  .grievance-platform-card,
  .grievance-final-notice {
    padding: 17px;
  }

  .grievance-platform-card {
    align-items: flex-start;
  }

  .grievance-platform-action {
    display: none;
  }

  .grievance-final-notice {
    flex-direction: column;
  }
}