If you are not satisfied with our services or would like to provide feedback or lodge a complaint, you may follow the grievance redressal process described below.
How to Lodge a Grievance
If you are not satisfied with our services and would like to lodge a complaint, we request you to first speak with our representative / consultant from the Research Analyst Department who is your point of contact.
You can discuss your concern with the representative / consultant and we will make our best efforts to resolve your complaint within 1 to 7 working days.
Please contact your designated representative / consultant first so that your concern can be understood and addressed promptly.
Contact Our Representative
You can also email or speak with the representative / consultant via telephone regarding your grievance.
Complaint Investigation
Alternatively, you can send us a complaint in writing or via email at amitbasakofficial@gmail.com.
We will try to resolve your complaint within 1 to 7 working days.
The first step is to be clear about the nature of your complaint and understand the issue involved.
We will review the complaint and identify what can be done to resolve the issue.
Once our investigation is complete, we will get in touch with you and provide a full response to your complaint.
Internal Escalation
If you are still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to AMIT BASAK with complete details of your complaint.
AMIT BASAK will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
amitbasakofficial@gmail.com
SEBI SCORES
If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator, the Securities and Exchange Board of India (SEBI).
SEBI has launched a centralized web-based complaints redress system called SCORES.
Submit and track your complaint through the SEBI SCORES platform.
ODR Portal
If your complaint is not resolved on the SCORES portal, you can start the dispute resolution process through the ODR Portal.
Start the dispute resolution process through the ODR platform.
We are committed to resolving your concerns
We aim to handle every grievance fairly and make our best efforts to resolve complaints promptly through the appropriate channel.