Investor Charter.
Important information about our research services, investor rights, responsibilities and grievance redressal mechanism.
This Investor Charter provides important information regarding the services, responsibilities, rights and grievance redressal mechanisms applicable to investors dealing with a Research Analyst.
Business Activities
The Research Analyst undertakes research activities and provides research reports and recommendations to investors.
Services Provided
The following activities form part of the client onboarding and research service process. The Investor Charter specifies these services without indicative timelines.
Client Onboarding
Onboarding of clients for research services.
Terms & Conditions
Sharing the terms and conditions governing research services.
KYC
Completing KYC requirements for fee-paying clients.
Grievance Redressal
Investors can lodge complaints or grievances against the Research Analyst through the available grievance redressal mechanisms.
Approach the Research Analyst
Investors may approach the concerned Research Analyst regarding a grievance. The Research Analyst shall strive to redress the grievance immediately, but not later than 21 days from receipt of the grievance.
SCORES 2.0 / RAASB
Investors may use SCORES 2.0, the web-based centralized grievance redressal system of SEBI, or contact the designated email ID of the Research Analyst Administration and Supervisory Body (RAASB).
Visit SCORES 2.0SMARTODR
If an investor is not satisfied with the resolution provided by the Market Participants, the investor may file the complaint or grievance on the SMARTODR platform for resolution through online conciliation or arbitration.
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (E)
Mumbai - 400 051
Rights of Investors
Investors have the following rights in relation to financial products and research services.
Expectations from Investors
Investors are encouraged to understand their responsibilities before using research services or acting on research recommendations.
Always deal with a SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for the SEBI registration number.
Pay attention to disclosures made in research reports before investing.
Pay the Research Analyst through banking channels only and maintain duly signed receipts mentioning payment details.
Before buying or selling securities or applying in a public offer, check the research recommendation provided by your Research Analyst.
Ask relevant questions and clear doubts with the Research Analyst before acting on a recommendation.
Seek clarification and guidance on research recommendations, especially when complex and high-risk financial products or services are involved.
Be aware of the right to stop availing the Research Analyst's service according to the agreed terms of service.
Be aware of the right to provide feedback regarding the services received.
Be aware that no clause prescribed by the Research Analyst can contravene applicable regulatory provisions.
Inform SEBI about any Research Analyst offering assured or guaranteed returns.
Do not provide funds for investment to the Research Analyst.
Do not fall prey to luring advertisements or market rumours.
Do not get attracted to limited period discounts, incentives, gifts or similar offers from the Research Analyst.
Do not share login credentials or passwords of trading, demat or bank accounts with the Research Analyst.
Complaint Data
Complaint data is to be disclosed monthly by Research Analysts on their website or mobile application in the prescribed format.
Investor Complaints
| Sr. No. | Source | Received | Pending at month end | Pending > 3 months | Average resolution time |
|---|---|---|---|---|---|
| 1 | Directly from Investors | — | — | — | — |
| 2 | SEBI (SCORES) | — | — | — | — |
| 3 | Other Sources (if any) | — | — | — | — |
| Grand Total | — | — | — | — | |
Number of complaints received during the month against the Research Analyst due to impersonation by another entity: —
Trend of Complaint Disposal
| Sr. No. | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2021-22 | — | — | — | — |
| 2 | 2022-23 | — | — | — | — |
| 3 | 2023-24 | — | — | — | — |
| 4 | 20XX-XX | — | — | — | — |
| Grand Total | — | — | — | — | |
Investors are encouraged to carefully review disclosures, understand the terms and conditions of research services, and seek clarification before acting on research recommendations.